Terms of Use

"Platform" — the Ylon online platform available at ylon.ru and ylon.am and through the Ylon mobile app. "Buyer" — a registered user purchasing goods. "Seller" — an individual or legal entity that has created a Shop on the platform and lists goods for sale. "Shop" — a seller's personal storefront on the platform. "Listing" — a product card posted by a seller. "Order" — a transaction initiated by a buyer to purchase goods.

The buyer undertakes to: provide accurate data when signing up; give accurate contact details and, where needed, a delivery address; pay for orders placed with an obligation to pay; not use the platform for fraud; not post false reviews; follow the Community Rules. Breaching these obligations may lead to the account being restricted or blocked.

Reports. Use "Report" next to any post, product, review, message or user. We review reports within 24 hours and remove content that breaks these rules or the law.

Blocking. You can block a user: they will no longer see your posts or message you. We may restrict or suspend accounts that break these rules.

The Seller agrees to: provide accurate product descriptions, including photographs, specifications, and prices; ship goods within the stated timeframe; comply with consumer protection laws; process returns in accordance with store policy and applicable law; not list goods whose sale is prohibited or restricted by law, or any of the following: weapons, including firearms, and ammunition; tobacco, nicotine products, e-cigarettes and vapes; alcoholic beverages; erotic (adult) products; narcotic or psychotropic substances; medicines; counterfeit or stolen goods; goods without mandatory certificates or declarations of conformity, without mandatory marking, or without mandatory state registration; respond to buyer inquiries promptly; for goods subject to mandatory identification marking, independently comply with the marking legislation of the country where the goods are sold and, in the Russian Federation, register in the state track-and-trace information system "Chestny Znak" (GIS MT) as a turnover participant, apply and ensure the accuracy of marking codes (Data Matrix), and carry out the entry and withdrawal of goods from circulation as required by law. The Seller acknowledges that, with respect to the marked goods it sells, it acts as the turnover participant and bears full responsibility for compliance with marking legislation; the Platform provides software tools only and is not a turnover participant for such goods. The Platform reserves the right to remove a seller's shop for systematic violations.

How an order is paid for is shown when you place it. If an order is placed with online payment, the shop's payment service (YooKassa, T-Bank) takes the payment directly, and the shop makes any refund through the same service. If there is no online payment, the order is sent to the shop as a request: you agree the price, payment method and delivery with the shop in the chat, and Ylon neither takes nor passes on money for such an order. Ylon takes no percentage of sales of shops' goods. Card data is processed by the payment service and is not stored on Ylon servers.

Shop themes and sticker packs are paid for through Ylon: payment is taken by Ylon's payment service (YooKassa). On the sale of a sticker pack created by a user, Ylon keeps 20% of the price and the rest goes to the pack's author.

All elements of the platform (design, logos, source code, text) are the intellectual property of the owner of Ylon or are used by the owner lawfully, and are protected by intellectual property law. Users may not copy, reproduce or distribute elements of the platform without the written consent of the owner of Ylon, except where the law allows this without consent.

By posting photos, videos, text, reviews or other material on Ylon, you confirm you hold the rights to it and grant the owner of Ylon a free, non-exclusive licence to store, reproduce, display to other users, adapt to screen formats and distribute it within Ylon services, for as long as it is posted and in every country where Ylon is available. The licence ends when you delete the material or your account, except backup copies described in the “Retention periods” section of the Privacy Policy, and copies we must keep by law. Shop material (product photos and descriptions) may also appear in Ylon collections, search and recommendations.

Ylon is not a party to the sale between the buyer and the shop; the shop is responsible for the quality, authenticity and description of goods. For shops (sellers), Ylon's liability under the platform agreement is limited to the subscription fees paid in the last 12 months, unless the law provides otherwise. Liability to consumers is governed by law and is not limited by these Terms.

Once the seller marks an order as handed over, the buyer can confirm receipt on the order page or tap “Report a problem” if the order has not been received or something is wrong.

If the order has no tracking number — for example, the seller hands it over at pickup or with their own courier — and within 5 days after the seller marked it as handed over the buyer has neither confirmed receipt nor reported a problem, Ylon may mark the order as received automatically. At least 24 hours before that, we remind the buyer in the app if their order notifications are turned on. While a problem with the order is open, no automatic mark is made.

An automatic mark only records that the buyer did not report a problem in time. It does not confirm that the goods were actually received, nor their quantity, quality or completeness. It does not limit the buyer’s statutory rights, including the right to return the goods and to make claims about defects: statutory periods run from the actual receipt of the goods. After an automatic mark, the buyer can still report a problem on the order page.

The seller marks an order as handed over only after handing it to the buyer, a courier or a delivery service for delivery to the buyer. If the order is sent by post or a delivery service, the seller adds the tracking number when there is one.

Disputes are first settled by negotiation, in the chat with the shop or through Ylon support. If that fails, a court decides. A consumer may sue, at their choice, where the defendant is located, where the consumer lives or stays, or where the contract was made or performed (Art. 17(2) of the Russian Consumer Protection Law).

We may change these Terms. We will notify you of material changes by email or in the app at least 15 days before they take effect, and of changes to liability or fee increases for shops at least 45 days before. A new version applies to you once you accept it by ticking a box in the app or on the website; we will ask you to do so the first time you open the website or the app while signed in after it takes effect. Until you accept it, you cannot use the service, but orders you have already placed remain available. If you disagree, you can delete your account. Orders placed earlier are governed by the version in force when they were placed.

Questions about these Terms and legal notices: support@ylon.ru, or by post: 40/1 Dzorapi St., Yerevan, Republic of Armenia. Support: support@ylon.ru, daily 09:00–21:00 Moscow time.